Complaint management software that supports you in the recording of customer complaints and their transparent and complete processing throughout the entire handling process. Complaint data can be transmitted to BaFin in compliance with the law.
Record your customers complaints web-based on a cell phone, tablet or PC. Map your entire handling process digitally and save time and money.
The respective responsibilities are automatically assigned in the complaint management software and deadlines are monitored. The status of the complaint can be viewed graphically at any time and success can be measured through comprehensive reporting.
We customize the entire software to your needs.
The prices of Trevios complaint management software for your company are transparent and fair at all times. The software can be operated in-house or as a software-as-a-service solution by us in a certified data center.
We will be happy to provide you with an offer tailored to your needs so that you know exactly what to expect.
Trevios always adapts to the different employee roles. This means that our complaint management software can offer all employees an intuitive user experience at all times.
When using Trevios, users notice that they never feel overwhelmed by the variety of functions it offers. Most users do not even need to be trained.
Complaint management software achieves clear successes for our customers. These can be measured in the software at any time.
Our software can be adapted 100% to your machining process. Not the other way around.
Complaint management software customized to your company will reduce your throughput enormously.
Our experts migrate all legacy data and personnel data for you. No matter from which software, Excel spreadsheet or other document.
By introducing the Trevios© software, you ensure that
Through transparent processes in the Trevios© software,
Trevios© is flexibly adapted to the workflows in your company. All input forms are freely designed according to your wishes and the workflow is adapted to your requirements. Proven processes can thus be mapped and improved in the software.
All processing steps are transparent and can therefore be viewed by the person who recorded the complaint and the persons involved in processing the complaint. The decentralized distribution of pending tasks ensures that complaints are processed quickly in the right places.
If processes are assigned to the wrong person during the editing process, this can be adjusted by the person concerned and assigned to another person for editing.
Depending on the type of complaint and the amount of reimbursements to be paid, etc., approval processes can be triggered in the software. These can be carried out by superiors or defined specialist departments, for example. It is also possible for the decisions made at the “preliminary stage” to be adopted or adapted during the approval process.
An escalation system is available to keep complaint processing times short. Processing times can be defined for each processing step. If a processing time is exceeded, the user or an extended group of people is notified. Using the “red traffic light” function, the software provides the complaints manager with an overview of the processing status of all open complaints at all times.
Once the complaint has been successfully processed, feedback from the customer can be automatically requested by email. The customers response (e.g. by email or using a form) is automatically read in and stored in the workflow for the complaints manager for further processing.
If complaints require the initiation of measures, these can be recorded directly in the software. Employees can be assigned to the action as the person responsible for the action. The processing of the measures is decentralized as a task for the employee and can be monitored centrally by the complaints manager.
You can use the document editor to generate documents and forms within the software. Based on templates that you can design and save yourself, you can create interim notifications or confirmations of receipt of complaints, for example. Text modules ensure that documents can be generated in the shortest possible time and then exported and printed as PDF or Word files.
Trevios© makes it possible to create reports at any time that provide a precise overview of all key complaint management figures. These can be displayed graphically in any form and form the basis for internal benchmarking.
The deadlines set by the idea manager (BVW representative) for processing are monitored by the software. Different reminder levels (escalations) can be installed. A reminder system then automatically sends the reminders by email. The current status of your reminders can be controlled within the idea management software using the “red traffic light” function.
